Refund Policy

Last updated: 17 July 2026

1. All sales are final

Vector Dispatch LLC does not offer refunds. Every purchase of an Imprint product — indicator, add-on, strategy, bundle or licence of any kind, whether one-time or recurring — is final at the moment payment is taken.

Imprint products are digital goods. They are delivered immediately and cannot be returned, so we do not offer a money-back guarantee, a cooling-off period, or a refund on change of mind, on a decision that a tool is not for you, or on trading results of any kind.

2. There is no trial period

We do not offer trials, free periods, demos-on-your-account, or evaluation licences. Instead, every product page documents exactly what the tool does and shows it running on real market data before you buy. If anything is unclear, email hello@imprint.ltd before you purchase and the person who wrote the code will answer you.

3. What you should check before you buy

Because all sales are final, please confirm the following first — we are glad to help with any of them before you pay:

• You are running NinjaTrader 8, version 8.1.7.2 or newer.
• Your data feed provides the bid/ask volume our order-flow tools read.
• You have read what the product does, and what it explicitly does not do.
• You understand these are display and decision-support tools, not trading advice, and that they do not predict or guarantee any outcome.

4. Cancelling a subscription

Where a product is sold on a recurring plan, you may cancel at any time to stop future billing. Email hello@imprint.ltd and we will cancel it — one email, no forms and no retention script. Cancelling stops the next charge; it does not refund charges already taken, and your licence remains active until the end of the paid period.

5. Purchases made before this policy

If you purchased an Imprint product while an earlier policy was published and that policy promised you a money-back guarantee, we will honour the terms that were in place on the day you bought. This policy applies to purchases made from 17 July 2026 onward.

6. Faults and duplicate charges

This policy covers refunds on change of mind. It is not a limitation on your statutory rights, and it does not apply to genuine billing errors. If you were charged twice for the same product, or charged for something you did not buy, contact us and we will correct it.

If a product does not function as documented, we will fix it. Our obligation is to make the software work as described, and support is provided directly by the founder.

7. Chargebacks

If you believe a charge is wrong, please contact us first — we answer quickly and we would always rather resolve it directly than through your card issuer.

8. Contact

Vector Dispatch LLC, a Florida limited liability company.
hello@imprint.ltd